Shipping Policy

Effective Date: August 15, 2026

TSG provides free delivery on all eligible orders placed through our website. Free return shipping is also available for qualified returns.

1.Delivery Cost

Standard delivery is free for every eligible order. No minimum purchase is required unless a different condition is clearly displayed before checkout. Qualified return shipments are also free of charge for customers.

Any available delivery options and restrictions will be displayed before payment.

2.Order Processing Time

Orders will be processed within 1‑15 business days after successful payment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

3.Delivery Time

After order processing is completed, orders are expected to be delivered within 1‑15 business days after shipment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

4.Order Processing

After successful payment, we will:

Send an order‑confirmation email.

Verify the order and delivery details.

Prepare the products for shipment.

Send tracking information when available.

If you do not receive confirmation, check your spam folder and verify that the email address entered during checkout is correct.

5.Delivery Destinations

We deliver only to destinations available during checkout.

Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee delivery to an incomplete, incorrect, inaccessible, or unsupported address.

6.Tracking Information

When tracking is available, we will send a shipping‑confirmation email containing a tracking number or tracking link.

Tracking information may require up to 24 hours to become active after the carrier receives the package.

7.Address Changes

We will attempt to make the change before dispatch, but an address change cannot be guaranteed once order processing or shipment has begun.

8.Delivery Delays

Although our standard processing time is 1‑15 business days and delivery time is 1‑15 business days, occasional delays may result from:

Severe weather.

Natural disasters.

Carrier disruptions.

Public holidays.

Incorrect delivery information.

Remote or restricted destinations.

Government or customs inspections.

Events outside our reasonable control.

If a delay occurs, contact us and we will investigate the shipment.

9.Damaged, Missing, or Incorrect Orders

Inspect your order after delivery. If an item is damaged, missing, incorrect, expired, or otherwise unsuitable, contact us within 15 days after delivery.

Eligible requests are covered by our Return & Refund Policy.

10.Orders Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

Check your mailbox, entrance, porch, reception area, and other safe locations.

Ask household members, neighbors, or building staff.

Confirm that your delivery address is correct.

11.Contact Us

For delivery assistance, provide your full name and order number.

TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4，Canada

Telephone: +18552656683

Email: paulnihez@gmail.com