Order Tracking

Order Tracking

Thank you for shopping with TSG. You can use your shipping-confirmation email to monitor the delivery status of your order.

How to Track Your Order

Check the email address used during checkout.

Open the shipping-confirmation email from TSG.

Select the tracking number or tracking link.

View the latest status on the delivery carrier’s website.

Tracking information may take up to 24 hours to become active after the package has been transferred to the carrier.

Processing & Delivery Time

All eligible TSG orders include free delivery and free return shipping. Orders will be processed within 1–15 business days after payment confirmation, and delivered within 1–15 business days after shipment.

Business days are Monday through Friday, excluding public holidays.

Tracking Has Not Updated

Tracking may temporarily remain unchanged while a package moves between carrier facilities.

Allow up to 24 hours for the first tracking update. If tracking has not changed for more than 48 hours, contact us with your order number.

Order Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package:

Check your mailbox, entrance, porch, reception area, and other safe locations.

Ask household members, neighbors, or building staff whether they accepted it.

Confirm that the delivery address on your order is correct.

Contact us if the package still cannot be found.

No Tracking Email

If you have not received tracking information:

Check your spam or junk-email folder.

Confirm that the email address entered during checkout was correct.

Contact us with your full name and order number.

Incorrect Tracking Information

If the tracking number does not work after 24 hours or displays an incorrect destination, contact us so we can investigate.

Contact Customer Support

When requesting tracking assistance, include your full name, order number, and the email address used during checkout.

TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4,Canada

Telephone: +18552656683

Email: paulnihez@gmail.com