Return & Refund Policy

Effective Date: August 15, 2026

We want customers to feel confident when shopping at TSG. If you are not satisfied with your purchase for any reason, you may request an unconditional refund within 15 calendar days after delivery.

1.Refund Period

You must contact us within 15 calendar days after the order is delivered.

Requests submitted after this period may not be accepted unless otherwise required by applicable consumer law.

2.Unconditional Refunds

Within the eligible 15‑day period, you may request a refund for any reason, including:

You changed your mind.

You are not satisfied with the product.

The product arrived damaged.

You received the wrong product.

An item was missing.

The product was expired or otherwise unsuitable for consumption.

Your reason will not affect your eligibility when the request is submitted within 15 days after delivery.

3.Food‑Safety Requirements

Because TSG sells food products, do not return a product unless our customer‑service team provides specific return instructions.

For food‑safety reasons, we may ask you to safely dispose of opened, damaged, expired, contaminated, or temperature‑sensitive products instead of returning them. This procedure does not remove your eligibility for an approved refund.

4.How to Request a Refund

Your full name.

Order number.

Email address used during checkout.

The product involved.

A short description of the request.

Photos may help us investigate damaged, incorrect, or expired products. However, a photo is not normally required for an unconditional refund unless reasonably necessary to identify the product or prevent fraudulent activity.

5.Refund Processing

After confirming the request, we will send a refund confirmation.

Approved refunds are issued to the original payment method. TSG does not charge a refund‑processing fee.

Your bank or payment provider may require approximately 3–10 business days to post the refund after it has been issued.

6.Delivery and Return Costs

All eligible TSG orders include free delivery. Therefore, no original delivery charge will be deducted from your refund.

If TSG instructs you to return an item, we will provide a prepaid return label or reimburse the reasonable return‑delivery expense. All qualified return shipments are free for customers.

7.Exchanges

If you received an incorrect or damaged product, contact us within 15 days after delivery. Depending on product availability, you may choose a replacement or refund.

8.Refund Not Received

If you received a refund confirmation but the funds have not appeared after 10 business days:

Check the original payment account.

Contact your bank or payment provider.

Contact TSG so we can verify the refund status.

9.Fraudulent or Abusive Requests

TSG may investigate repeated, fraudulent, or abusive claims. Nothing in this section limits mandatory consumer rights provided by applicable law.

10.Contact Us

TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4，Canada

Telephone: +18552656683

Email: paulnihez@gmail.com